Onsite IT Technician

The role

Charlotte-based onsite IT technician for customer-facing project and field work. You will be in client offices and server rooms, own pieces of projects from planning through delivery, and bring new customers into NetSafe cleanly. Based in Matthews, just outside Charlotte.

Responsibilities

Most of the work is on site at client locations across the Charlotte area, and occasionally farther into the Carolinas. You will handle Microsoft 365 tenant administration (users, groups, licenses, Exchange Online, SharePoint/OneDrive, Teams, and Entra ID basics), plus Windows workstations, printers, and related endpoint issues.

You will also support servers and infrastructure as assigned: Windows Server basics, Active Directory, file shares, backups, and light networking. Project work is a core part of the role: PC rollouts, server replacements, Microsoft 365 migrations, office moves, and infrastructure upgrades. You break work into tasks, keep status current, document what changed, and close cleanly.

New customer onboarding is part of the job as well: tenant and user setup, baseline configuration, documentation, hardware and site walkthroughs, and a clean handoff into ongoing support. You update tickets, log time accurately, set clear expectations with the customer, escalate when needed, and leave notes other technicians can use.

Requirements

Required. At least two years in MSP, IT support, or systems administration (or equivalent hands-on experience). Strong Windows desktop skills and real Microsoft 365 / Entra tenant administration experience. You are comfortable working on site with clients and non-technical staff, can manage your own day across tickets and projects, and can run multi-step technical work end to end, not just single tickets. You need a valid driver's license and reliable transportation, clear written and verbal communication, and a willingness to document work and follow process.

This role fits people who like being the person clients trust when something needs to get done on site. You can move between fixing a PC, working a tenant, and running a project phase without losing the plot.

Nice to have

Strongly preferred. Deeper Microsoft 365 work beyond basic user admin (Exchange Online, SharePoint, Teams, Intune, Entra ID). Project delivery experience such as migrations, hardware deployments, or multi-day site work. Customer onboarding or new-site stand-up experience. Networking fundamentals (DHCP/DNS and basic switch, Wi-Fi, and firewall troubleshooting). Relevant certifications (CompTIA, Microsoft, or equivalent real-world proof) are a plus.

Benefits

Competitive pay based on experience, a benefits package, and company tools and gear for the field. You join a small, experienced team rather than a call-center MSP, with real project variety across professional services, healthcare, manufacturing, nonprofits, and more.

Primary hours are roughly the business day, with occasional planned after-hours or weekend work for migrations and cutovers.