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Privacy Policy

Effective Date: April 14, 2026  |  Last Updated: July 16, 2026

Netsafe Solutions (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at netsafesolutions.com, use our services, or communicate with us.

Information We Collect

Information You Provide Directly

We collect information you voluntarily provide when you:

  • Fill out a contact form or request a quote
  • Subscribe to our newsletter or marketing emails
  • Request a security gap analysis or IT assessment
  • Apply for a position through our careers page
  • Communicate with us by phone, email, or text message
  • Opt in to receive SMS/text message communications

This information may include your name, email address, phone number, company name, job title, and the content of your message.

Information Collected Automatically

When you visit our website, we automatically collect certain information, including:

  • IP address and general location data
  • Browser type and version
  • Operating system
  • Pages visited, time spent on pages, and referring URLs
  • Device information (desktop, mobile, tablet)

We collect this information through cookies, web beacons, and similar tracking technologies.

Information from Third Parties

We may receive information about you from third-party sources, including Google Analytics (website usage data) and business directories where you may have interacted with our listing.

How We Use Your Information

We use the information we collect to:

  • Respond to your inquiries and provide requested services
  • Send you marketing communications (with your consent)
  • Send you SMS/text messages (with your express consent)
  • Improve our website, services, and customer experience
  • Analyze website traffic and usage patterns
  • Comply with legal obligations

SMS Communications and Mobile Information

Netsafe Solutions offers two-way text messaging for customer support. Messaging is conversational and reply based. We send text messages only to people who contact us first by text, or who give us their mobile phone number and ask us to follow up by text about a support request. We do not send marketing or promotional text messages.

Information We Collect: When you message us, we collect and process your mobile phone number, the content of messages you send to and receive from our personnel, the date and time of communications, and your opt-in and opt-out status. We use this information solely to provide IT support and conduct one-on-one business communications related to our services, such as responding to support requests, confirming appointments, providing service updates, and following up on open tickets.

Opt-In: You opt in by contacting us first by text message, or by providing your mobile phone number and asking us to follow up by text about a support request. By messaging us first, you consent to a two-way support conversation. We reply only to inbound messages and never send unsolicited or marketing text messages.

Message Frequency and Rates: Message frequency varies based on your support activity. Message and data rates may apply. For help, reply HELP to any message or email helpdesk@netsafesolutions.com.

Opt-Out: You may opt out of SMS communications at any time by replying STOP to any message. After you reply STOP, we will not send further text messages unless you contact us again.

Information Sharing: Netsafe Solutions does not sell, rent, or share your mobile phone number, text message content, or opt-in consent with any third parties or affiliates for marketing or promotional purposes. We may share information only as necessary to deliver messages through our SMS service provider, comply with legal obligations, or protect the rights, property, or safety of Netsafe Solutions, our clients, or others.

Data Retention: SMS message records are retained only as long as necessary to support our business relationship with you and to comply with legal, regulatory, and recordkeeping requirements.

Your Rights: You may request access to, correction of, or deletion of your mobile information by contacting us at helpdesk@netsafesolutions.com.

Security: We implement reasonable administrative, technical, and physical safeguards to protect mobile information from unauthorized access, disclosure, or misuse.

NetSafe Helpdesk (Microsoft Teams App)

NetSafe Helpdesk is a Microsoft Teams application we provide to our managed-services customers for opening and tracking IT support requests. This section explains what information the NetSafe Helpdesk app collects and how we use it.

Information We Collect: When you use NetSafe Helpdesk, we collect your Microsoft Teams profile name and email address, read from the Teams conversation, to identify you as the requester and route your request to the correct organization, and the content of the messages you send to the assistant, which we store as support-ticket information so a NetSafe technician can respond to you.

How We Use It: We use this information solely to provide and manage IT support. The app does not request access to your mailbox, files, or directory, and requests no Microsoft Graph permissions.

Information Sharing: We do not sell this information, and we do not share it with third parties except as needed to deliver the support service or to comply with the law.

Data Storage and Retention: NetSafe Helpdesk information is stored in our support systems hosted on Microsoft Azure in the United States, protected in transit and at rest, and retained only as long as we need it to provide support and to meet our legal and contractual obligations.

Your Rights and Questions: You may request access to, correction of, or deletion of this information. For questions about NetSafe Helpdesk and your information, contact us at helpdesk@netsafesolutions.com.

Cookies and Tracking Technologies

We use the following types of cookies:

  • Essential cookies: Required for the website to function (form submissions, session management)
  • Analytics cookies: Google Analytics to understand website usage patterns. Google Analytics uses cookies to collect anonymous usage data.

You can control cookies through your browser settings. Disabling cookies may affect website functionality.

How We Share Your Information

We do not sell your personal information. We may share your information with:

  • Service providers: Companies that help us operate our business, including Google (analytics), Microsoft Azure (cloud hosting for our support systems), and our SMS service provider. These providers are contractually required to protect your information.
  • Legal requirements: When required by law, subpoena, or other legal process, or to protect the rights, property, or safety of Netsafe Solutions, our customers, or others.
  • Business transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred. We will notify you of any such change.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Contact form submissions and marketing data are typically retained for the duration of our business relationship plus 3 years.

Your Rights

Depending on your jurisdiction, you may have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your personal information
  • Opt out of marketing communications
  • Opt out of SMS communications by replying STOP

To exercise any of these rights, contact us at the information below.

Children’s Privacy

Our website and services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The “Last Updated” date at the top of this page indicates when this policy was last revised. We encourage you to review this policy periodically.

Contact Us

If you have questions about this Privacy Policy or our data practices, contact us:

Netsafe Solutions
8510 McAlpine Park Drive, Suite 203
Charlotte, NC 28211
Phone: (704) 333-0404
Email: info@netsafesolutions.com
Website: netsafesolutions.com