Privacy Policy

Effective Date: April 14, 2026 | Last Updated: May 14, 2026

Netsafe Solutions (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at netsafesolutions.com, use our services, or communicate with us.

Information We Collect

Information You Provide Directly

We collect information you voluntarily provide when you:

Fill out a contact form or request a quote
Subscribe to our newsletter or marketing emails
Request a security gap analysis or IT assessment
Apply for a position through our careers page
Communicate with us by phone, email, or text message
Opt in to receive SMS/text message communications

This information may include your name, email address, phone number, company name, job title, and the content of your message.

Information Collected Automatically

When you visit our website, we automatically collect certain information, including:

IP address and general location data
Browser type and version
Operating system
Pages visited, time spent on pages, and referring URLs
Device information (desktop, mobile, tablet)

We collect this information through cookies, web beacons, and similar tracking technologies.

Information from Third Parties

We may receive information about you from third-party sources, including Google Analytics (website usage data), HubSpot (marketing and CRM data), and business directories where you may have interacted with our listing.

How We Use Your Information

We use the information we collect to:

Respond to your inquiries and provide requested services
Send you marketing communications (with your consent)
Send you SMS/text messages (with your express consent)
Improve our website, services, and customer experience
Analyze website traffic and usage patterns
Comply with legal obligations

SMS Communications and Mobile Information

When you provide your mobile phone number to Netsafe Solutions and consent to receive SMS messages, we collect and process the following information: your mobile phone number, the content of messages you send to and receive from our personnel, the date and time of communications, and your opt-in and opt-out status.

How We Use This Information: We use your mobile phone number and SMS communications solely to provide IT support and conduct 1-on-1 business communications related to our services. This may include responding to support requests, confirming appointments, providing service updates, and following up on open tickets.

Opt-In: You may opt in to receive SMS messages by providing verbal consent during service onboarding, through signed service agreements, or by direct request to Netsafe Solutions.

Information Sharing: Netsafe Solutions does not sell, rent, or share your mobile phone number or SMS content with third parties for marketing or promotional purposes. We do not share mobile opt-in data or consent records with third parties or affiliates. We may share information only as necessary to deliver messages through our SMS service provider, comply with legal obligations, or protect the rights, property, or safety of Netsafe Solutions, our clients, or others.

Data Retention: SMS message records are retained only as long as necessary to support our business relationship with you and to comply with legal, regulatory, and recordkeeping requirements.

Your Rights: You may opt out of SMS communications at any time by replying STOP to any message. You may also request access to, correction of, or deletion of your mobile information by contacting us at helpdesk@netsafesolutions.com.

Security: We implement reasonable administrative, technical, and physical safeguards to protect mobile information from unauthorized access, disclosure, or misuse.

Cookies and Tracking Technologies

We use the following types of cookies:

Essential cookies: Required for the website to function (form submissions, session management)
Analytics cookies: Google Analytics to understand website usage patterns. Google Analytics uses cookies to collect anonymous usage data.
Marketing cookies: HubSpot tracking code to understand how visitors interact with our content and to personalize marketing communications

You can control cookies through your browser settings. Disabling cookies may affect website functionality.

How We Share Your Information

We do not sell your personal information. We may share your information with:

Service providers: Companies that help us operate our business, including HubSpot (CRM and marketing), Google (analytics), and our SMS service provider. These providers are contractually required to protect your information.
Legal requirements: When required by law, subpoena, or other legal process, or to protect the rights, property, or safety of Netsafe Solutions, our customers, or others.
Business transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred. We will notify you of any such change.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Contact form submissions and marketing data are typically retained for the duration of our business relationship plus 3 years.

Your Rights

Depending on your jurisdiction, you may have the right to:

Access the personal information we hold about you
Request correction of inaccurate information
Request deletion of your personal information
Opt out of marketing communications
Opt out of SMS communications by replying STOP

To exercise any of these rights, contact us at the information below.

Children’s Privacy

Our website and services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The “Last Updated” date at the top of this page indicates when this policy was last revised. We encourage you to review this policy periodically.

Contact Us

If you have questions about this Privacy Policy or our data practices, contact us:

Netsafe Solutions
8510 McAlpine Park Drive, Suite 203
Charlotte, NC 28211
Phone: (704) 333-0404
Email: info@netsafesolutions.com
Website: netsafesolutions.com