A Gap Analysis That Connects Every System Through Its API
NetSafe built a gap analysis that pulls from the business systems we already run, compares each customer’s environment against a defined standard, and surfaces what is missing or at risk automatically. We designed it, integrated it, and run it across our own customer base.
Why We Built It
A gap analysis done by hand is slow, inconsistent from one reviewer to the next, and out of date almost as soon as it is finished. We wanted something better for our own customers: a single, reliable view of where each environment stands against a clear standard, kept current automatically. So we built it, connected it to the systems we already run, and put it to work across our own book of business.
One Connected View, Across Every System
The systems that run a managed services business do not naturally talk to each other. The customer record lives in one place, billing in another, licensing and distribution in another, and the monitoring and security tooling in yet another. NetSafe connected those systems through their Application Programming Interfaces so the gap analysis reflects what is actually deployed and billed, not what a spreadsheet remembers. The result is one connected view per customer, built from live data.
What It Pulls Together
Each connected system contributes a piece of the picture. Brought together, they make the gaps obvious.
| System (by function) | What it contributes |
|---|---|
| Customer record | Who the customer is, their profile, and their relationship with us |
| Billing | What the customer is actually paying for today |
| Licensing and distribution | What products and seats are actually provisioned |
| Monitoring and security | What is deployed and protected, and what is not |
From Gaps to a Costed Recommendation
Surfacing a gap is only half the value. Each gap is compared against the standard we expect for a well-protected, well-run environment, and turned into a clear, costed recommendation. That means a conversation with a customer starts from facts and a number, not a hunch, and every customer is measured against the same bar rather than whatever a particular reviewer happened to remember.
What It Delivers
Connecting the systems was the work. Consistency is the payoff.
One source of truth
Every gap is drawn from live data across the connected systems, not a stale spreadsheet.
The same bar for everyone
Each customer is measured against one defined standard, so nothing depends on who did the review.
Costed, not vague
Gaps come out as costed recommendations, ready for a real conversation.
Always current
Because it is automatic and continuous, the picture stays up to date on its own.
Want to know exactly where your environment stands?
We built this to hold our own customers to a consistent standard, drawn from live data instead of a once-a-year manual review. We can bring the same data-driven, standards-based approach to your environment.
Frequently Asked Questions, Our Integrated Gap Analysis
What does the gap analysis actually compare?
Each customer’s environment against a defined standard for a well-protected, well-run setup, so every customer is measured against the same bar.
Where does the data come from?
From the business systems we already run, connected through their Application Programming Interfaces. We keep the specifics of the architecture private, but the analysis is built from live data rather than manual entry.
Is this a manual report?
No. It is automatic and continuous, which is what keeps it current and consistent across every customer.
How long did it take to build?
Weeks, not quarters, because we built it into the platform we already operate alongside the integrations it depends on.