CAREERS AT NETSAFE
Charlotte-based managed IT careers, with the team you would want to work with.
Small team, deep client relationships, low turnover.
We hire selectively, grow at a sustainable pace, and try to keep the team in place for years rather than months. The work is real managed IT for clients who actually appreciate it. The pay is competitive for the Charlotte market and benefits are full-stack.
- Charlotte-based, real office, real team
- Low turnover, long tenures
- Real benefits, real time off, no on-call abuse
We are a small Charlotte-based managed services provider that has been around since 2003. Our team grows when the work warrants it, not because we promised a sales target. The result is a workplace where everyone knows the active client environments, nobody is parked on tickets they have no context for, and senior team members have been here for years rather than months. If you are good at the work and want to do it well for the long run, we are probably worth a conversation.
Why technicians stay.
The honest version. Things that look obvious on a list but actually shape the day.
Real workdays, not phone-tree shifts
The team takes calls from clients who already know the technicians by name. Tickets come in with context, get worked end-to-end by someone who can solve them, and close without bouncing through three escalation tiers. The day-to-day is technical work, not script reading.
Senior people on the team
Most senior technicians have been here for years and are reachable on internal escalation. New hires learn the platforms from people who actually know them, not from a wiki page that has not been updated since the last fiscal year.
Documented environments
Walking into a client environment cold should not be a regular thing. Active client environments are documented, runbooks reflect what is actually deployed, and a technician picking up a new ticket has the context to act on it. The work is structured rather than improvised.
Sane on-call structure
After-hours coverage exists for clients on the 24/7 service tier, and the rotation is structured rather than dumped on whichever technician is available. Time off is real time off; the team is large enough that one person being out does not break the operation.
Open positions.
Current openings at our Charlotte-area office. Don’t see a fit? Still send a resume if your background matches the kind of work we do. We keep strong candidates on file.
Apply for the Onsite IT Technician role.
Email your resume plus the three application items above. We review applications as they come in and reply when there is a fit.
Email inquiries@netsafesolutions.comWant to talk about a role?
We are hiring for an Onsite IT Technician. Send your resume and the three items listed under How to apply to inquiries@netsafesolutions.com. Incomplete applications without salary requirements will not be considered.
Or call us:
(704) 333-0404