CAREERS AT NETSAFE
Charlotte-based managed IT careers, with the team you would want to work with.
Small team, deep client relationships, low turnover.
We hire selectively, grow at a sustainable pace, and try to keep the team in place for years rather than months. The work is real managed IT for clients who actually appreciate it. The pay is competitive for the Charlotte market and benefits are full-stack.
- Charlotte-based, real office, real team
- Low turnover, long tenures
- Real benefits, real time off, no on-call abuse
We are a small Charlotte-based managed services provider that has been around since 2003. Our team grows when the work warrants it, not because we promised a sales target. The result is a workplace where everyone knows the active client environments, nobody is parked on tickets they have no context for, and senior team members have been here for years rather than months. If you are good at the work and want to do it well for the long run, we are probably worth a conversation.
Why technicians stay.
The honest version. Things that look obvious on a list but actually shape the day.
Real workdays, not phone-tree shifts
The team takes calls from clients who already know the technicians by name. Tickets come in with context, get worked end-to-end by someone who can solve them, and close without bouncing through three escalation tiers. The day-to-day is technical work, not script reading.
Senior people on the team
Most senior technicians have been here for years and are reachable on internal escalation. New hires learn the platforms from people who actually know them, not from a wiki page that has not been updated since the last fiscal year.
Documented environments
Walking into a client environment cold should not be a regular thing. Active client environments are documented, runbooks reflect what is actually deployed, and a technician picking up a new ticket has the context to act on it. The work is structured rather than improvised.
Sane on-call structure
After-hours coverage exists for clients on the 24/7 service tier, and the rotation is structured rather than dumped on whichever technician is available. Time off is real time off; the team is large enough that one person being out does not break the operation.
Open positions.
We are not actively hiring at the moment. The team is at the size we want, the work is staffed, and we are not pushing growth for growth’s sake. That said, the right resume is always worth keeping on file for the next time a role opens up.
What we look for when a role opens.
Six things that show up in most of the people we end up hiring. Not a checklist; a profile of the kind of fit that tends to work here.
Hands-on experience
Two or more years in a managed services or business-IT environment. Real tickets, real environments, real on-site work.
Strong fundamentals
Microsoft 365 administration, Windows endpoint management, and small-business networking handled without needing to look things up every time.
Helpdesk discipline
Clear ticket updates, plain-language explanations to non-technical users, and documentation a future technician can actually use.
Tooling familiarity
Comfortable with the platforms we run: NinjaOne, SentinelOne, conditional access policies, and basic firewall and switching configuration.
Certifications welcome
Industry certifications are a plus but not a baseline requirement. Most of our senior technicians acquired theirs over time on the job.
Curious and disciplined
Willing to actually understand a client environment instead of guessing. Leaves every engagement better documented than you found it.
Send us your resume for the file.
If your background matches and you would want to be on our short list when a role opens, email a resume directly. We keep them on file and reach out when a position becomes available.
Email inquiries@netsafesolutions.comWant to talk about a role?
Send your resume to inquiries@netsafesolutions.com. We are not actively hiring at the moment, but we keep resumes on file for the next time a role opens. If your background fits the kind of work we typically do, we will reach out when something becomes available.
Or call us:
(704) 333-0404