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Careers at Netsafe Solutions

 

Throw your lot in with a group of devoted IT specialists.

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Join Our Team and Embrace a Culture of Transparency and Collaboration

 

Netsafe Solutions believes that a solid culture is the foundation for organizational success. We foster transparency in our services, ensuring that our clients clearly understand their IT solutions without drowning them in technical jargon. We are straight-talkers who value open and honest communication.

We foster transparency in our services, ensuring that our clients clearly understand their IT solutions without drowning them in technical jargon.

We go the extra mile to establish long-term partnerships with our clients. We take the time to truly understand their needs and goals, and we develop full-fledged project proposals that align with their vision. Regardless of whether the client is signed on for onsite or remote managed IT services, we believe in presenting our proposals face to face, ensuring clarity and mutual understanding.

Rotational Expertise for Versatile Support

 

We take a proactive approach to nurturing our team’s expertise. Our technicians are rotated from account to account, allowing them to gain exposure to different industries, technologies, and client requirements.

By combining varied experiences and perspectives, we bring fresh insights and innovative ideas to every project.

This rotational system ensures that we always have specialists with diverse skill sets ready to support our clients. By combining varied experiences and perspectives, we bring fresh insights and innovative ideas to every projec

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A Culture of Continuous Learning and Improvement

 

Netsafe Solutions believes a commitment to education and collaboration is central to thriving in technology. We leverage our collaborative environment and advanced communication tools to expand our knowledge base and create the support system we need to serve our clients.

Our team thrives on the synergy that comes from working together, pushing the boundaries of what is possible to deliver innovative, reliable, and tailored solutions.

Our team thrives on the synergy that comes from working together, pushing the boundaries of what is possible to deliver innovative, reliable, and tailored solutions. We are dedicated to driving success for our clients through shared expertise and a relentless pursuit of excellence.

 

Find Your Place With the Netsafe Solutions Team 

 
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Technician/Level 1 Technician

We are looking for a technical support specialist that is available to do on-site work as well as remote helpdesk. We need someone who can diagnose our customers’ issues from root cause to solution and document cases. We need a team player that can communicate well with peers as well as offer great Customer Service whether it is in person or remotely.

Business Hours: Monday through Friday; 8:00 AM to 5:00 PM

We offer overtime hours for any work completed outside of the specified time frame of your shift.
On-call One weekend in rotation with all tech support specialists from 10:30am – 4pm.

Responsibilities:

  • Provide technical assistance with computer hardware and software
  • Resolve issues for clients via phone, in person, or electronically
  • Recommend hardware and software improvements
  • Track customer issues and resolutions via Ticketing System

Qualifications: 

  • Previous experience in IT, customer service, or other related fields
  • Ability to build rapport with clients
  • Strong troubleshooting and critical thinking skills
  • Positive and professional demeanor
  • Experience with remote tools

Benefits:

  • We do offer healthcare coverage completely covered for the individual after 90 days.
  • We provide $25 compensation for your cell phone per month as you will be required to use it for the job.