Careers at Netsafe Solutions
Charlotte, North Carolina
We’re a growing Charlotte IT team that values transparency, technical depth, and genuine client relationships. If you want to do meaningful work with enterprise tools and real clients — not a ticket mill — we want to hear from you.
Healthcare
Individual coverage fully paid by Netsafe after 90 days
Phone Allowance
$25/month — your phone is a work tool and we cover it
Paid Overtime
Overtime for all work outside business hours. Fair rotation for on-call.
Enterprise Stack
SentinelOne, NinjaOne, Black Point SOC, Entra ID, AI automation
Why Techs Choose Netsafe
Not a ticket mill
15+ technicians serving 100+ clients who know you by name. You own outcomes, not ticket counts.
Real tools, not budget gear
SentinelOne EDR, Black Point Cyber SOC, NinjaOne RMM, Microsoft 365 at depth. Enterprise stack, not consumer-grade.
AI in production
We run Claude API agents, custom MCP integrations, and automated security evaluations. You'll work with emerging tech, not just legacy support.
22 years, still growing
Founded 2003 in Charlotte. Stable, profitable, investing in new capabilities. Your job security comes from a healthy business, not a funding round.
Open Positions
Current openings at our Charlotte office. Don’t see a fit? Apply anyway — we’re always interested in good people.
IT Support Technician / Level 1
We're looking for a technical support specialist available for on-site and remote helpdesk work. You should be able to diagnose issues from root cause to solution, document cases thoroughly, and deliver great customer service whether in person or remotely.
What you'll do:
- Provide technical assistance with computer hardware, software, and networking
- Resolve client issues via phone, in person, and remote tools
- Recommend hardware and software improvements
- Track issues and resolutions via ticketing system
What we're looking for:
- Previous experience in IT support, customer service, or related fields
- Ability to build rapport with clients
- Strong troubleshooting and critical thinking skills
- Positive and professional demeanor
- Experience with remote support tools
Schedule:
Monday–Friday, 8:00 AM – 5:00 PM. Overtime available. On-call one weekend in rotation (10:30 AM – 4:00 PM).
Apply Now
Interested in joining the team? Fill out the form and we’ll reach out within a few business days. Include your resume if you have one — but we care more about attitude and aptitude than credentials.
Prefer to reach out directly?
(704) 333-0404
info@netsafesolutions.com
8510 McAlpine Park Drive, Suite 203
Charlotte, NC 28211
Send Your Application
We’ll review and get back to you within a few business days.
Netsafe Solutions — managed IT services in Charlotte since 2003.
8510 McAlpine Park Drive, Suite 203, Charlotte, NC 28211 | (704) 333-0404
Last Updated: April 2026