Managed Detection & Response (MDR) with SOC in Charlotte, NC
in Charlotte, North Carolina
Netsafe Solutions delivers MDR with 24/7 SOC for Charlotte businesses — dual-coverage across endpoints (16-min response) and Microsoft 365 tenant (7-min response). Human-led, not AI-only.
Netsafe Solutions delivers Managed Detection and Response (MDR) with 24/7 Security Operations Center (SOC) monitoring to Charlotte-area businesses from our office at 8510 McAlpine Park Drive, Suite 203. We deploy Black Point Cyber as our SOC partner with dual-plane coverage most Charlotte MSPs don't offer: endpoint MDR (working alongside SentinelOne EDR with 16-minute average response time) AND Microsoft 365 tenant MDR (with 7-minute average response time for account takeovers, business email compromise, and malicious OAuth grants). Every alert is triaged, investigated, and responded to by human SOC analysts — not AI-only automation that leaves your team sorting false positives at 2 AM. Pricing is per-device monthly for endpoint MDR and per-mailbox monthly for M365 MDR — each tool priced separately, month-to-month, no forced bundles. No onboarding fee.
What Is Managed Detection and Response?
Managed Detection and Response (MDR) is a cybersecurity service where an outside team — a Security Operations Center, or SOC — monitors your environment 24/7, detects threats, investigates alerts, and responds to confirmed incidents in real time. MDR is the human-led counterpart to tools like EDR (Endpoint Detection and Response) and SIEM (Security Information and Event Management).
Why MDR exists: Tools alone aren't enough. SentinelOne generates alerts; someone has to read, triage, and act on them. For a Charlotte SMB with 50 employees, SentinelOne will generate hundreds of alerts per month — most are benign, but the few that aren't need response within minutes, not the next business day. No small business can staff that monitoring internally. That's what MDR provides.
What's different about Netsafe's MDR: 1. Human-led SOC analysts, not AI-only. AI filters the noise; humans make the containment decision. 2. Dual-plane coverage — endpoints AND the M365 tenant. Most MSPs cover only endpoints. 3. Integrated with our managed IT stack — when a threat is confirmed, the SOC response ties directly into Entra ID account disable, Intune device isolation, and NinjaOne remote remediation through documented runbooks. 4. Black Point Cyber as the SOC partner — a recognized leader in MDR for SMB with transparent response times.
MDR Pricing
Netsafe prices MDR per device per month for endpoint MDR and per mailbox per month for M365 MDR. Each tool is priced separately and billed month-to-month — no forced bundles.
Endpoint MDR — priced per device, month-to-month:
- SentinelOne EDR licensing (separate line item)
- Black Point Cyber SOC monitoring (separate line item)
- 24/7 human analyst response
- SentinelOne console access for your internal IT (if co-managed)
- Monthly threat reports
- After-action reports for confirmed incidents
- Black Point Cyber SOC M365 tenant monitoring (separate line item)
- Checkpoint Harmony email security layer feeding signal to SOC (separate line item)
- 24/7 human analyst response
- Microsoft Purview audit log monitoring
- OAuth grant monitoring
- After-action reports for confirmed incidents
For fully managed engagements where MDR is just one piece, see Managed Microsoft 365 and Managed IT Services. For free assessment of current security posture, see Security Gap Analysis.
No onboarding fee — Contact us for a custom quote →
Why Charlotte Businesses Choose Netsafe MDR
Frequently Asked Questions
What's the difference between EDR and MDR?
EDR (Endpoint Detection and Response) is a tool — software that detects suspicious behavior on endpoints and can be configured to respond automatically. SentinelOne is an EDR tool.
MDR (Managed Detection and Response) is a service — human analysts monitoring the EDR tool's alerts, investigating them, and responding to real threats. You need both: the tool generates the signal, the humans decide what matters.
Running EDR without MDR means alerts pile up and get missed. Running MDR without EDR means the SOC has no signal to work with. Netsafe deploys both as a layered stack.
Why dual-coverage (endpoints AND M365)?
Because modern attacks hit both planes and business email compromise (BEC) is the #1 loss vector in the FBI's Internet Crime Report. Endpoint-only MDR misses:
- Account takeovers with stolen credentials (no endpoint signal if the attacker logs in from their own laptop)
- Email forwarding rule abuse (happens entirely in M365)
- Malicious OAuth grants (M365 API-level attack)
- Suspicious sign-in patterns (requires M365 audit log monitoring)
How is Black Point Cyber different from an automated SOC service?
Automated/AI-only SOC services generate alerts but don't take containment action on your behalf. When an alert fires at 3 AM, an AI-only service emails your IT director and waits for them to respond. Black Point's human analysts take the containment action immediately — disable the account, isolate the device, expire tokens — and notify your team after the fact. The difference between "we'll call you in the morning" and "contained at 3:07 AM" is often the difference between a close call and a full breach.
What's the response time when a real attack happens?
Endpoint: Average 16 minutes from detection to analyst containment action. M365 tenant: Average 7 minutes from detection to analyst containment action.
These are published Black Point Cyber averages across their full SOC operations, not best-case claims.
Can we keep our existing EDR?
Depends on the EDR. Black Point Cyber's MDR integrates natively with SentinelOne (what Netsafe deploys as standard), CrowdStrike Falcon, Microsoft Defender for Endpoint, and several others. If your current EDR is a supported integration, we can deploy MDR on top of it. If your EDR is unsupported, we'll either replace it (recommended) or evaluate whether the existing stack is adequate on its own.
What happens if the SOC gets it wrong and disables an account that wasn't compromised?
It happens occasionally. When it does, the analyst or Netsafe re-enables the account within minutes once the false positive is confirmed. The alternative — requiring human approval before any containment action — defeats the purpose of fast response. Most business users experience at most 10-20 minutes of disruption from a false-positive containment, versus potentially hours-to-days of damage from a missed real incident.
Does the SOC see our email content?
No. The SOC monitors metadata and behavioral signals — sign-in locations, OAuth grants, forwarding rule changes, privilege escalations, audit log events. It doesn't read email bodies or message content. Access is audit-logged and role-scoped to monitoring only.
How does MDR interact with our cyber insurance carrier?
Favorably. Most cyber insurance carriers now require evidence of 24/7 SOC monitoring, EDR on all endpoints, and MFA for insurance renewal at non-punitive rates. Netsafe assembles the evidence package for your renewal — carrier questionnaires completed, SentinelOne and Black Point contracts referenced, SOC response times documented, after-action reports from any prior incidents. MDR in place often meaningfully improves renewal pricing versus firms running Defender-only setups.
What's the minimum engagement size?
Typically 20+ endpoints or 20+ mailboxes. Below that, managed services with bundled MDR is typically more economical than standalone MDR. We can scope smaller engagements for specific use cases.
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(704) 333-0404
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Areas We Serve
Netsafe Solutions provides managed detection & response across 27 cities in North Carolina and South Carolina.
North Carolina: Charlotte, Concord, Huntersville, Matthews, Cornelius, Waxhaw, Gastonia, Kannapolis, Monroe, Mooresville, Salisbury, Statesville, Hickory, Newton, Shelby, Albemarle, Greensboro, Winston-Salem, Lexington
South Carolina: Rock Hill, Fort Mill, Columbia, Spartanburg, Lancaster, Chester, York, Gaffney
Netsafe Solutions — managed detection & response in Charlotte since 2003.
8510 McAlpine Park Drive, Suite 203, Charlotte, NC 28211 | (704) 333-0404
Last Updated: April 2026