MANAGED DETECTION AND RESPONSE
Eyes on your environment, around the clock.
Charlotte-based oversight. 16-minute average response.
Human-led security analysts watching your endpoints and your Microsoft 365 tenant 24/7. When a real attack starts, it gets contained in minutes, not on Monday morning.
- Human analysts, not just AI alerts
- 16-minute endpoint response time
- Endpoints AND Microsoft 365 covered
Tools alone are not enough. A typical Charlotte business with fifty users generates hundreds of endpoint alerts a month, and only a few of them matter. Most companies cannot staff that monitoring internally, so the alerts pile up and the dangerous ones get lost in the noise. Managed detection and response is the team of analysts that does the watching, the triage, and the containment for you, around the clock. Netsafe Solutions delivers it through Black Point Cyber across both your endpoints and your Microsoft 365 tenant.
What managed detection and response actually is.
The shorthand is straightforward: an outside team watches your environment around the clock, investigates anything suspicious, and responds when something is real. The longer answer is what matters.
Endpoint security tools generate alerts. SentinelOne flags an unusual process. Microsoft 365 logs a sign-in from an unfamiliar location. Most of those alerts are nothing. A few are everything. The job of a security operations center is to read each one, decide which is which, and act on the ones that are real before they spread.
That work cannot pause for a holiday or a long weekend. Attackers specifically time their moves for hours when the IT team is off the clock. Twenty-four-hour coverage is not a marketing line; it is the actual product.
What the coverage actually looks like.
Two planes of monitoring, both staffed by humans, both wired into the rest of your environment so a confirmed threat gets contained without waiting on us to log in.
Endpoint coverage
Black Point Cyber analysts watching every workstation and server alongside SentinelOne. AI filters the noise; humans make the containment decision. Sixteen-minute average response on confirmed endpoint threats. Bring your existing endpoint tool or use SentinelOne; the analyst layer is the part that matters.
Microsoft 365 tenant coverage
Most managed service providers cover endpoints and stop there. We watch the cloud tenant too: sign-in anomalies, account takeovers, mailbox forwarding rules, Entra ID configuration changes, and business email compromise patterns. Seven-minute average response when a tenant threat is confirmed.
Documented runbooks for containment
When a threat is real, the response ties directly into the rest of your stack. Entra ID account disable, Intune device isolation, and NinjaOne remote remediation through documented runbooks. Containment happens in the same minutes the threat is confirmed, not after a chain of escalation calls.
Monthly threat reports and after-action reviews
Every month you get a written report covering what was seen, what was acted on, and what trended over the period. After any confirmed incident you get a separate after-action review with timeline, indicators, scope of impact, and what changed in the environment as a result.
How a confirmed incident gets handled.
Most alerts are routine. Here is what happens when one is not.
An automated signal fires from SentinelOne, the Microsoft 365 audit log, or another source. The signal lands in the security operations center queue along with everything else seen across all monitored tenants.
A human analyst reads the alert, pulls additional context from related logs, and decides whether it is benign, suspicious, or actively malicious. False positives get dispositioned and closed.
When the analyst confirms a real threat, containment runs through the documented runbook for that incident type. Account disabled, device isolated, malicious process killed. The clock from detect to contain is measured in minutes.
You get a call (yes, a real one) and a written incident note covering what was seen, what was contained, and what we recommend next. After the dust settles, an after-action review goes deeper.
How monitoring pricing works.
Itemized around what you actually want monitored. Month-to-month on every line. No forced bundles, no minimum seat counts.
SentinelOne endpoint detection and response licensing plus Black Point Cyber security operations center monitoring. Twenty-four-hour human analyst response, monthly threat reports, and after-action reports for confirmed incidents. SentinelOne console access included if your team is co-managed.
Around-the-clock monitoring of your Microsoft 365 tenant. Sign-in anomaly detection, mailbox forwarding rule alerts, Entra ID configuration change tracking, and business email compromise pattern detection. Containment runs through documented Entra ID runbooks.
Included with active engagements. Documented containment runbooks across Entra ID, Intune, and NinjaOne. Written after-action reports for any confirmed incident covering timeline, scope, indicators, and follow-up actions.
Most engagements add cyber insurance documentation support at no extra charge: the continuous-monitoring control your carrier asks about is exactly what an active engagement provides.
Why NetSafe for managed detection.
The market for managed detection and response is crowded. Here is what separates a real engagement from a logo on a vendor list.
Dual-plane coverage by default
Endpoints AND your Microsoft 365 tenant. Most managed service providers stop at endpoints, and ransomware payloads increasingly arrive through tenant compromise rather than a workstation. Both planes monitored, both wired into containment, both covered in your monthly bill.
Wired into the rest of your stack
The security operations center response is not a phone call asking us to push buttons. Containment runs through documented runbooks against Entra ID, Intune, and NinjaOne. The same tools we use to manage your environment are the tools the analyst uses to contain threats.
Charlotte-based response
When something is happening at 3am, you get a real phone call from a Charlotte technician who already knows your environment. The analyst layer is delivered by Black Point Cyber; the relationship layer is us. Both are humans, both are reachable.
Vendor-neutral on the endpoint tool
Bring your existing endpoint detection and response tool or use SentinelOne. The analyst layer is what the engagement is really paying for, and it works with whatever endpoint product is in place. No forced rip-and-replace before we will start coverage.
Frequently asked questions.
What is the difference between endpoint detection and response and managed detection and response?
Endpoint detection and response is a tool. SentinelOne, CrowdStrike, Microsoft Defender for Business. It runs on each device and generates alerts. Managed detection and response is the team of human analysts who actually read those alerts, decide which ones matter, and respond. The tool without the team is alerts piling up in an inbox no one watches.
Why dual coverage on endpoints AND Microsoft 365?
The attack patterns we see most often start with an account takeover in the cloud tenant, not a workstation infection. A user clicks a phishing link, the attacker gets into the mailbox, sets a forwarding rule, and works from there. Endpoint-only coverage misses the whole sequence. Tenant monitoring is what catches it.
Can we keep our existing endpoint detection tool?
Yes. The security operations center adds the human analyst layer on top of whatever endpoint detection and response is already in place. We will validate that the tool surfaces the signals the analysts need, and recommend changes only if there is a real gap.
What happens if the analyst gets it wrong and disables an account that was not compromised?
It happens occasionally. The runbook is biased toward containment first, then verification, because the cost of a five-minute account lockout is much lower than the cost of a real account takeover running unchecked. When containment turns out to be a false positive, the account is restored within minutes and the alert is dispositioned with notes.
How does this support our cyber insurance renewal?
Most cyber insurance applications now ask whether continuous monitoring is in place. An active managed detection and response engagement is the documented control. We can provide the carrier the engagement letter, scope of monitoring, response time service levels, and incident reports needed for the application or renewal questionnaire.
What is the minimum engagement size?
There is no minimum seat count. The pricing is per device for endpoints and per mailbox for the tenant, so a five-person business pays for what it has. The economics work because the security operations center is shared infrastructure across many engagements, not a dedicated team per client.
Let’s get eyes on your environment.
Tell us about your current security setup and what would worry you most at 3am. We will scope what 24/7 monitoring would actually cover for your business and what it would cost. No pressure, no fear-selling.
Or call us:
(704) 333-0404
What our clients say
Yesterday's service was punctual, effective, and Professional - just like every time I need help. Good listeners, easy to talk to (and understand), and always pleasant.Drake S. Sep 2025 · Google
NetSafe is responsive, knowledgeable, and professional. Each person we deal with has the expertise to handle our IT needs. Great!!LeighAnn P. Feb 2025 · Google
Always quick to respond and solve any problem, which is crucial in the business world!CJ A. Sep 2025 · Google
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