How Can We Help?
Whether you need a remote session, want to report an issue, or just have a question, we're here for you.
Start a Remote Session
Need hands-on help right now? Our technician will guide you through connecting.
- Call us at (704) 333-0404 or submit the form below to request remote help
- Your technician will provide a session code
- Click the button below and enter your code to connect
- Your technician joins your screen securely. You stay in control the entire time.
Submit a Support Request
Not urgent? Describe your issue and we will get back to you within one business hour.
- What happened and when did it start?
- Which computer or user is affected?
- Any error messages on screen?
- Can other people on your team reproduce the issue?
Phone
Business Hours
Mon–Fri, 8am–5pm EST
After-Hours Emergency
Describe Your Issue
Fill out the form below and we will respond within one business hour.