IT Services Pricing Guide
for Charlotte Businesses
Transparent, flat-rate pricing with no hidden fees — so you know exactly what you’re paying before you sign.
Netsafe Solutions publishes its pricing model because Charlotte businesses deserve to know what IT costs before the first sales call. We charge a flat rate per device per month for managed IT, and a per-mailbox rate for Microsoft 365 — no hourly retainers, no surprise invoices, no bundled fees you can’t see. According to CompTIA’s IT Industry Outlook, businesses using managed IT services reduce IT costs by 25–45% on average.
How Netsafe Solutions Prices Managed IT
Netsafe Solutions uses a device-based pricing model. Every computer, laptop, or server your business owns counts as one device, and each device is billed at a flat monthly rate. That rate includes everything your team needs to stay productive and secure:
- NinjaOne RMM — 24/7 remote monitoring and management across 79+ client organizations
- SentinelOne EDR — endpoint detection and response agent on every device
- Black Point Cyber SOC — managed SOC monitoring SentinelOne alerts and M365 tenants around the clock
- DefensX — DNS filtering to block malicious websites
- Patch management — automated OS and application updates
- Unlimited remote helpdesk — during business hours, no per-ticket charges
On-site support is billed at a time-and-materials (T&M) rate, but only when you need it — and always pre-approved before any work begins. We resolve approximately 98% of support tickets remotely, so on-site visits are the exception, not the rule. Projects like migrations, hardware deployments, and new setups are quoted in writing before any work starts.
Microsoft 365 Pricing
Microsoft 365 services are billed per licensed mailbox per month, separate from your device rate. Every plan includes Checkpoint Harmony email security, Black Point Cyber SOC M365 tenant monitoring, full M365 administration, and Entra ID management. Licensing is distributed through Pax8 at month-to-month MSRP rates.
Microsoft 365 Business Basic
$7.20 /user/month
- Web and mobile versions of Word, Excel, PowerPoint, Outlook
- Exchange Online email (50 GB mailbox)
- 1 TB OneDrive cloud storage per user
- Microsoft Teams for chat, meetings, and calls
- SharePoint and Microsoft Lists
- Checkpoint Harmony email security included
- Black Point Cyber SOC M365 monitoring included
Microsoft 365 Business Standard
$15.00 /user/month
- Everything in Business Basic, plus:
- Desktop versions of Word, Excel, PowerPoint, Outlook
- Microsoft Bookings and Forms
- Webinar hosting with attendee registration
- Microsoft Loop and Clipchamp video editing
- Checkpoint Harmony email security included
- Black Point Cyber SOC M365 monitoring included
Microsoft 365 Business Premium
$26.40 /user/month
- Everything in Business Standard, plus:
- Microsoft Defender for Business (advanced threat protection)
- Microsoft Intune (device management and compliance)
- Entra ID P1 (Conditional Access, MFA enforcement)
- Azure Information Protection (data classification)
- Checkpoint Harmony email security included
- Black Point Cyber SOC M365 monitoring included
Netsafe Solutions recommends Business Premium for most businesses. The built-in Defender, Intune, and Conditional Access features are worth significantly more than the price difference — and MFA blocks over 99% of automated account compromises (Microsoft Security Report).
Microsoft 365 Frontline F1
Contact for Pricing
- Designed for frontline and shift workers
- Web and mobile versions of core Microsoft 365 apps
- 2 GB mailbox per user
- Microsoft Teams for communication
- Task management and Shifts scheduling
- Ideal for warehouse, retail, or field staff who don’t need a full desktop license
MSP vs. In-House IT: The Real Cost Comparison
The average fully-loaded cost of an in-house IT employee in Charlotte is $65,000–$95,000 per year, including salary, benefits, training, and overhead (Bureau of Labor Statistics / industry benchmarks). That gets you one person, working one shift, with one set of skills. When they’re on vacation, sick, or leave the company, your business has zero IT coverage.
Netsafe Solutions gives you access to 15+ certified technicians, enterprise-grade tools like SentinelOne EDR and Black Point Cyber SOC, 24/7 monitoring, and unlimited remote support — all for a predictable flat monthly cost. According to CompTIA’s IT Industry Outlook, businesses using managed IT services reduce IT costs by 25–45% on average compared to in-house staffing.
Most businesses that compare quotes tell us Netsafe’s rate came in lower than other Charlotte MSPs they evaluated — without compromising on tooling or response quality.
In-House IT Employee
$65K–$95K/year
- 1 person, 1 shift, limited skill set
- No coverage during PTO or turnover
- You buy and manage all security tools
- Training, benefits, HR overhead on you
Netsafe Solutions Managed IT
Flat Rate/device/month
- 15+ certified technicians
- SentinelOne, Black Point Cyber SOC, NinjaOne included
- 24/7 monitoring, unlimited remote support
- 25–45% average cost reduction (CompTIA)
What’s Included vs. What’s Billed Separately
We don’t hide line items or bundle vague fees into your rate. Here’s exactly what’s covered in your flat device rate and what gets billed on top.
Included in Your Device Rate
- NinjaOne RMM — 24/7 remote monitoring
- SentinelOne EDR — endpoint detection and response
- Black Point Cyber SOC — managed SOC/MDR monitoring
- DefensX — DNS filtering
- Automated patch management (OS and applications)
- Unlimited remote helpdesk during business hours
- Phishing simulation and security awareness training
- Proactive system health checks
- Vendor coordination for third-party software issues
Billed Separately
- On-site support — time and materials, always pre-approved
- Projects — migrations, hardware deployments, new setups (quoted in writing)
- Microsoft 365 licensing — per mailbox/month ($7.20–$26.40/user)
- Checkpoint Harmony email security (included with M365 mailbox rate)
- Hardware purchases (laptops, firewalls, access points)
- Third-party software licensing (QuickBooks, Adobe, etc.)
- Emergency after-hours support (pre-approved T&M rate)
Frequently Asked Questions About IT Pricing
How much does managed IT cost per month?
Netsafe Solutions charges a flat rate per device per month. That rate covers NinjaOne RMM monitoring, SentinelOne EDR, Black Point Cyber SOC managed detection, DefensX DNS filtering, patch management, and unlimited remote helpdesk support during business hours. Microsoft 365 licensing is billed separately per mailbox, ranging from $7.20 to $26.40 per user per month depending on the plan. Contact Netsafe Solutions for a custom quote based on your device and mailbox count.
Are there setup or onboarding fees?
No. Netsafe Solutions doesn’t charge for onboarding. We handle the full transition — deploying NinjaOne and SentinelOne agents, configuring Microsoft 365 security policies, documenting your network — at no additional cost. Most onboardings take 2–4 weeks with zero downtime.
What happens if I add devices mid-month?
New devices are added to your plan as soon as they’re deployed. Billing is prorated for the remainder of the month, so you only pay for the days the device is active. Removing a device works the same way — you stop paying for it as soon as it’s decommissioned.
Do I have to sign a long-term contract?
Netsafe Solutions uses a straightforward 1-year service agreement for managed IT services, which is standard across the MSP industry. Most individual security tools in your stack — including SentinelOne, Black Point Cyber SOC, and DefensX — are on flexible month-to-month terms, so you’re never locked into technology that stops working for your business.
Is on-site support included?
On-site support is billed at a time-and-materials rate, separate from your flat device rate. However, Netsafe Solutions resolves approximately 98% of all support tickets remotely, so most businesses rarely need an on-site visit. When on-site work is necessary, we always get your approval before dispatching a technician — you’ll never see a surprise line item on your invoice.
How does Netsafe compare to other Charlotte MSPs on price?
Most businesses that compare quotes tell us Netsafe Solutions came in lower than the other Charlotte MSPs they evaluated. According to industry data, managed IT services typically cost $100–$250 per user per month for fully managed coverage. Netsafe’s device-based model — combined with enterprise tools like SentinelOne EDR and Black Point Cyber SOC — delivers the same (or better) coverage at a competitive rate. Contact us for a custom quote so you can compare directly.
Get a Custom Quote for Your Business
Tell us how many devices and mailboxes your business has, and we’ll send you an accurate monthly cost — typically within one business day. No pressure, no obligation, no generic pricing decks. Just real numbers for your environment.
Or call us directly:
(704) 333-0404
Netsafe Solutions — IT services for Charlotte-area businesses since 2003.
8510 McAlpine Park Drive, Suite 203, Charlotte, NC 28211 | (704) 333-0404
Last Updated: April 2026