Co-Managed IT Services in Charlotte, NC
in Charlotte, North Carolina
Netsafe Solutions delivers co-managed IT services in Charlotte — augmenting your internal IT team with 24/7 SOC, EDR, patch management, and M365 depth. Keep your team, add our stack.
Netsafe Solutions delivers co-managed IT services to Charlotte-area businesses that have an internal IT team but need enterprise-grade security tooling, 24/7 monitoring, and specialized expertise that's impractical to build in-house. We become the extended team your IT department couldn't hire — providing SentinelOne EDR and Black Point Cyber SOC monitoring on endpoints (16-minute response) and M365 tenant (7-minute response), NinjaOne RMM for patch management, Microsoft 365 and Entra ID depth with GDAP-enabled delegated admin, and structured escalation paths for incidents, security events, and Microsoft licensing questions. Pricing is per-device monthly, scoped to what you need us to cover. Your internal team keeps ownership; we provide the capabilities they can't staff.
What Is Co-Managed IT?
Co-managed IT is a partnership model between a business's internal IT team and an external Managed Service Provider (MSP). The internal team keeps strategic ownership and day-to-day responsibilities; the MSP provides specific capabilities the internal team can't cost-effectively deliver themselves — typically 24/7 monitoring, enterprise security tooling, Microsoft 365 depth, compliance documentation, and after-hours coverage.
Why this matters: Many Charlotte businesses hit a scale where they've built a solid internal IT team (1-5 people) but face real limits:
- 24/7 coverage — your two-person IT team can't staff a 24/7 SOC
- Enterprise-grade tools — SentinelOne, Black Point Cyber SOC, Checkpoint Harmony, Purview DLP require licensing budgets that only make sense at MSP scale
- Specialist knowledge — deep Entra ID, Intune, Conditional Access, or Azure work isn't worth full-time internal staffing when you need it 10-20 hours a month
- Vacation and turnover coverage — what happens when your IT director takes two weeks off?
- Cyber insurance requirements — carriers increasingly demand specific tools (MFA, EDR, immutable backup, SOC) that cost more to deploy than most internal teams can justify
What Netsafe Solutions Provides in Co-Managed Engagements
24/7 Security Operations Center (SOC)
Your internal IT team works business hours. Attackers don't. Netsafe provides 24/7 SOC coverage so you have response capability at 2 AM:
- Black Point Cyber SOC endpoint monitoring — 24/7 human SOC analysts watching for ransomware, lateral movement, credential theft, and advanced threats across your endpoints. Average response: 16 minutes.
- Black Point Cyber SOC M365 tenant monitoring — 24/7 monitoring for account takeovers, business email compromise, malicious OAuth grants, email forwarding rule abuse. Average response: 7 minutes.
- SentinelOne EDR — behavioral AI on every endpoint working in tandem with the SOC
- Escalation playbooks — documented who-calls-whom when a threat is detected. Your IT director isn't getting paged at 3 AM for false positives.
- Incident runbooks — step-by-step response procedures tested annually
Endpoint Security Stack
Enterprise-grade security tooling at MSP scale pricing:
- SentinelOne EDR on every endpoint — behavioral AI, ransomware rollback, deep forensics
- DefensX DNS filtering — blocks malicious domains at DNS layer
- NinjaOne RMM — patch management, software deployment, remote remediation
- BitLocker full-disk encryption enforced and verified via Intune
- Application allowlisting (optional) — for higher-security environments
Microsoft 365 Depth
M365 is a full-time specialty — most internal IT teams don't have the capacity to go deep. Netsafe provides:
- GDAP-enabled delegated admin to your tenant — role-scoped, time-limited admin access
- Entra ID Conditional Access configuration and policy maintenance
- Intune MDM configuration for Windows, macOS, iOS, Android
- Microsoft Purview sensitivity labels, DLP policies, retention
- Microsoft 365 Lighthouse oversight (if applicable to tenant size)
- Licensing optimization — quarterly license review to catch unused/wrong-tier/duplicate licenses
- Copilot deployment — pilot strategy, permissions cleanup, rollout governance
- Defender for Business / Defender for O365 administration
Patch Management at Scale
Keeping a mixed fleet patched is a full-time job no internal IT team wants. Netsafe handles:
- Windows, macOS, and Linux patching via NinjaOne
- Third-party application patching (Adobe, Chrome, Firefox, Java, and 200+ other apps)
- Patch compliance reporting — monthly report showing compliance by device
- Emergency patching — zero-day response within 24 hours for critical vulnerabilities
- Maintenance window coordination — patching scheduled to minimize user disruption
Compliance & Documentation
Internal IT teams often lack the bandwidth for compliance documentation. Netsafe provides:
- Quarterly Secure Score reporting — trending over time, remediation recommendations
- Cyber insurance questionnaire completion — the 150-300 question questionnaires carriers demand at renewal
- Compliance framework mapping — NIST CSF, HIPAA, PCI, SOC 2, CMMC as applicable
- Written Information Security Program (WISP) drafting and maintenance
- Annual risk assessment documentation
- Vendor SOC 2 report assembly — Microsoft, SentinelOne, Black Point, NinjaOne, Checkpoint for your vendor risk file
After-Hours and Overflow Support
Internal teams get overwhelmed during incidents, projects, or high-vacation periods. Netsafe absorbs:
- After-hours emergency response — weekends, holidays, late nights
- Vacation coverage — when your sysadmin takes PTO, we cover tickets
- Project overflow — during major migrations, M365 rollouts, office moves, we add capacity
- Surge response — ransomware, major outages, phishing campaigns
Technology Advisory
Co-managed engagements can include technology advisory scoped to specific topics:
- Licensing strategy reviews (quarterly)
- Vendor consolidation analysis
- Platform migrations (Google Workspace to M365, on-prem to cloud, etc.)
- Security roadmap planning
- M&A IT integration planning
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Co-Managed IT Pricing
Netsafe bills co-managed engagements the same way we bill fully managed clients — per device per month for endpoints and per mailbox per month for Microsoft 365 — scoped to what you need us to cover.
Per-device monthly rate covers:
- Unlimited remote helpdesk during business hours
- Patch management and compliance reporting
- After-hours escalation support
- NinjaOne RMM monitoring
- SentinelOne EDR
- Black Point Cyber SOC endpoint monitoring
- DefensX DNS filtering
- Entra ID management, Conditional Access, MFA enforcement (GDAP-enabled)
- Intune MDM administration
- Microsoft Purview sensitivity labels and DLP policy administration
- Checkpoint Harmony email security
- Black Point Cyber SOC M365 tenant monitoring
- Security-only co-managed — SOC, EDR, patching, but your team owns M365. Lower per-device rate.
- M365-only co-managed — we run M365, your team owns endpoint security. Lower per-mailbox rate.
- Full co-managed — our complete stack, your team focused on user support and strategy
For a no-cost evaluation of current state before engagement, see Security Gap Analysis.
No onboarding fee — Contact us for a custom quote →
Why Charlotte Businesses with Internal IT Choose Netsafe
Frequently Asked Questions
How is co-managed different from hiring a consultant?
A consultant delivers a specific engagement and leaves. Co-managed is an ongoing partnership with persistent access, continuous monitoring, and quarterly business rhythm. When your firewall alerts fire at 2 AM, a consultant isn't picking up. Co-managed means you have a team that is.
Will Netsafe replace or work around our internal IT team?
Neither. Co-managed is structured to augment, not replace. Our work division is documented at engagement start — specific workstreams we own, specific workstreams your team owns, and how joint work is coordinated. For internal IT leaders, co-managed typically relieves the highest-friction work (SOC, patching, compliance documentation, off-hours) so your team can focus on user-facing support, internal applications, and strategy.
Does your team have access to everything in our environment?
No — we have GDAP-scoped delegated admin to your M365 tenant with read and write scopes only for the services we manage. We don't have global admin. We don't see every user's inbox, every file, or every document. Access is audit-logged, role-scoped, and time-limited. Your internal team keeps full global admin access; Netsafe admin access is what HIPAA, SOC 2, and cyber insurance questionnaires call "least-privilege" access.
What if we already have EDR or a different security stack?
We scope to your actual state. If you're running CrowdStrike, we work alongside it rather than forcing a change — though in some cases replacement makes sense and we'll say so in the scoping conversation. The goal is to close capability gaps, not to force your team onto our preferred tools when what you have already works.
How do we divide responsibility for user-facing support?
Typical model: your team handles Tier 1 user support (password resets, printer problems, basic troubleshooting, software requests). Netsafe handles Tier 2/3 escalations that require deeper M365 admin or security context. For businesses that want us to also cover user support, we can — but most co-managed engagements keep user support internal since your team is already the face to users.
What happens if our IT director leaves?
Co-managed continuity is a real benefit. If your IT leadership turns over, Netsafe provides documentation, runbooks, and stack continuity — the new IT director inherits an already-functional environment, not chaos. Some co-managed clients bring us deeper temporarily during IT leadership transitions, then scale back when the new leader is settled.
Can we start co-managed and convert to fully managed later?
Yes. Some clients start co-managed, find the model works well, and gradually expand scope until Netsafe is effectively running IT — others stay co-managed indefinitely. The reverse also happens: fully managed clients occasionally build internal IT capability and shift to co-managed. The engagement model adapts.
What's the minimum engagement size for co-managed?
Typically 25+ devices (workstations + servers + laptops combined). Below that scale, fully managed services are usually more economical because the overhead of maintaining a division-of-work conversation isn't justified. We're happy to have that conversation if you're close to the threshold.
Do you work with internal IT teams that have a specific PSA or ticketing system?
Yes. We can integrate with your internal team's PSA (HubSpot, Zendesk, ConnectWise Manage, Autotask, Freshservice, ServiceNow) for ticket handoff and communication. If you don't have one, we'll use HubSpot Service Hub as our side. The specifics get documented in the engagement kickoff.
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Let’s Talk About Co-Managed IT
Tell us about your environment and what you’re dealing with. We’ll get back within one business day with a straight assessment and a quote. No pressure, no sales pitch.
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(704) 333-0404
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Areas We Serve
Netsafe Solutions provides co-managed it across 27 cities in North Carolina and South Carolina.
North Carolina: Charlotte, Concord, Huntersville, Matthews, Cornelius, Waxhaw, Gastonia, Kannapolis, Monroe, Mooresville, Salisbury, Statesville, Hickory, Newton, Shelby, Albemarle, Greensboro, Winston-Salem, Lexington
South Carolina: Rock Hill, Fort Mill, Columbia, Spartanburg, Lancaster, Chester, York, Gaffney
Netsafe Solutions — co-managed it in Charlotte since 2003.
8510 McAlpine Park Drive, Suite 203, Charlotte, NC 28211 | (704) 333-0404
Last Updated: April 2026