★★★★★
Yesterday's service was punctual, effective, and Professional - just like every time I need help. Good listeners, easy to talk to (and understand), and always pleasant.Drake S. Sep 2025 · Google
MANAGED IT SERVICES
Cut downtime. Predictable IT costs. One local team.
Unlimited remote helpdesk. Proactive system monitoring. Quarterly strategic reviews.
Managed IT services for 100+ Carolina businesses, since 2003.
- Quick call, written quote in 24 hours
- 100% satisfaction guaranteed
- No long-term contract on tools
What our managed IT services cover
Our managed IT services run from the day-to-day support that keeps your team working to the strategy work that keeps your IT investments aligned with the business.
Microsoft 365
Email, Teams, SharePoint, and the security policies that hold them together. We handle licensing, user setup, conditional access, and ongoing administration so your team isn’t doing IT work in their spare time.
Learn moreCybersecurity
Endpoint protection on every device, 24/7 monitored response from a real security team, and email filtering that catches what most filters miss. Plus multi-factor authentication everywhere and phishing simulation training for your team.
Learn moreHelp desk
Unlimited remote support during business hours. About 98% of tickets get fixed without leaving the office, which keeps response times short. On-site visits are available when something genuinely needs hands on hardware.
Learn moreNetwork monitoring
Servers, networks, and endpoints watched 24/7 with automated alerts and patching. Most issues get caught and fixed overnight, before your team logs in. We track performance and capacity so growth doesn’t catch you flat-footed.
Learn moreCloud
Microsoft Azure, cloud migrations, and ongoing cloud infrastructure management. We help you decide what should live in the cloud and what shouldn’t, and price it so you don’t get surprised by a bill that’s 5x what you expected.
Learn moreIT consulting
Technology roadmaps, vendor management, budgeting, and the occasional sanity check on what another vendor is selling you. The strategic work that keeps your IT investments aligned with where the business is going.
Learn moreWhat working with us looks like
Three things define how our managed IT services work in practice.
Predictable monthly bill, fully itemized
Pricing has three layers, all listed on the invoice. A base rate per device per month covers unlimited remote support during business hours, monitoring, patching, and alert response. Security tool licenses (NinjaOne for monitoring, SentinelOne for endpoint protection, Blackpoint for 24/7 monitored response, DefensX for DNS filtering) are billed per device. Microsoft 365 licensing is per mailbox, $7.20 to $26.40 per user per month depending on plan. On-site work is billed time and materials, always approved before we start. Projects are quoted in writing upfront, no scope-creep billing.
One team, no escalation maze
You’ll know the people on the other end of the call. No support-level handoffs, no “we’ll need to open a ticket with our vendor.” 15+ technicians, all in Charlotte, all in the same office. When you have an issue you call once and it gets resolved, not bounced between people who don’t know your environment. Some of our clients have been with us since our first day in 2003.
Enterprise security at small-business price
SentinelOne for endpoint protection on every device. Blackpoint Cyber for 24/7 monitored detection and response. Checkpoint Harmony for email filtering. DefensX for DNS filtering. Multi-factor authentication everywhere, plus phishing simulation training for your team. The same kind of security stack Fortune 500 companies deploy, sized and priced for a 25-person business. Nothing watered down.
How managed IT pricing works.
Three layers, all itemized on the invoice. Month-to-month on every tool. Project work scoped and quoted in writing before any labor starts.
Per-device support
Quoted monthly per endpoint. Unlimited remote help desk during business hours, ongoing patch and asset management, monitoring, and on-site visits available as pre-approved time and materials. Standard one-year service agreement.
Microsoft 365 licensing
Per mailbox at Microsoft MSRP, sourced through Pax8. Business Basic, Standard, or Premium for most teams; Enterprise (E3 or E5) for larger compliance footprints. We do not mark up licensing itself.
Security and management tools
Each priced individually, month-to-month, no forced bundles. NinjaOne for remote monitoring and patch management, SentinelOne for endpoint detection and response, Black Point Cyber for 24/7 security operations center monitoring, DefensX for DNS and web filtering, Checkpoint Harmony for advanced email protection. You pay only for the layers your environment actually needs.
Project work (migrations, hardware refreshes, office moves) is scoped separately as fixed-fee engagements. The first scoping conversation is always free, with a quote in writing before anything starts.
Frequently asked questions.
What’s the difference between managed IT services and break-fix?
Break-fix means you pay each time something breaks. Managed IT services keep things from breaking in the first place, for a flat per-device monthly rate. Predictable cost, less downtime, and a team that knows your environment instead of one that has to learn it from scratch every time you call.
How much does it cost per month?
Three layers, all itemized on the invoice. The base rate per device per month covers unlimited remote support, monitoring, patching, and management. Security tool licenses (NinjaOne for monitoring, SentinelOne for endpoint protection, Black Point Cyber for 24/7 monitored response, DefensX for DNS filtering, Checkpoint Harmony for email protection) are billed per device or per mailbox depending on the tool. Microsoft 365 licensing is per mailbox at Microsoft MSRP through Pax8, $7.20 to $26.40 per user per month depending on plan. Project work and on-site visits are scoped separately and quoted in writing. For an actual number for your environment, talk to us.
What’s included in the per-device monthly rate?
Unlimited remote help desk during business hours, ongoing patch management on workstations and servers, asset and warranty tracking, network and endpoint monitoring, security baseline enforcement, and ongoing management of every tool we deploy. On-site work is available as pre-approved time and materials, always agreed before we drive out. Project work is scoped separately rather than bundled into the monthly rate, so you do not pay for projects you have not asked for.
What size businesses do you work with?
Our managed IT services support businesses from 5 to 1,000 users. Most clients are between 25 and 250: small enough that one IT shop covers everything, big enough that having no IT isn’t an option. We work across professional services, healthcare, manufacturing, construction, financial services, and nonprofits in North and South Carolina.
Do you support businesses that already have internal IT?
Yes. We run a co-managed engagement shape where your internal IT keeps day-to-day responsibility for what they want to keep, and we layer in the parts they need help with: 24/7 monitoring, security operations, Microsoft 365 administration depth, after-hours coverage, project capacity, or vacation backfill. Scoped against the gaps in your current internal setup rather than as a one-size offering.
How long does onboarding take?
Most onboardings run two to four weeks from contract signature to fully operational. Week one is asset discovery and access provisioning; week two is tooling rollout (monitoring, endpoint protection, patch management); week three is documentation and security baseline; week four is the formal handoff with a live runbook. We can compress for an urgent timeline (a contract change, a security incident at the previous provider) but the standard cadence keeps the work clean.
Do you support Microsoft 365?
Yes. Microsoft 365 management is one of our core managed IT services. Licensing through Pax8 at Microsoft MSRP, initial deployment and migration, security configuration including conditional access and multi-factor authentication, Intune device management, Microsoft Purview policies, and ongoing tenant administration. Most of our clients run their entire business on Microsoft 365, and our job is to make sure it actually works reliably.
What about cybersecurity?
Cybersecurity is part of every managed engagement, not an add-on. The default stack covers endpoint detection and response, 24/7 security operations center monitoring across endpoints and Microsoft 365, multi-factor authentication, conditional access, DNS and web filtering, and advanced email security. Compliance support for HIPAA, payment card requirements, Service Organization Controls 2, and CMMC is available where the framework applies; the documentation work is included for active managed clients.
How fast do you respond?
Critical issues get an immediate response during business hours. Standard tickets are usually resolved the same day. About 98% of tickets get fixed without leaving the office, which is why response times stay short instead of getting eaten up by drive time and scheduling. After-hours coverage is available as part of the engagement when the business needs it.
Do you handle hardware purchases?
Yes. Hardware sourcing runs through our distributor relationships at competitive pricing, with the unit cost and any sourcing margin called out per line item rather than buried inside a bundle. If you would rather buy hardware through your existing reseller, we will install what you provide. We do not lock you into our hardware sourcing as a condition of the managed engagement.
Do I have to sign a long-term contract?
Standard one-year service agreement, which is industry-norm. Most individual tools in the stack are month-to-month, so you are never locked into specific technology that stops working for you. We are always upfront about contract terms before you sign anything; the engagement letter is short and the cancellation terms are written in plain language.
What our clients say
241+ Google Reviews
★★★★★
Always quick to respond and solve any problem, which is crucial in the business world!CJ A. Sep 2025 · Google
★★★★★
Netsafe Solutions has provided fast and courteous help on a regular basis. I have been pleased with the promptness of their service.Michael T. Jun 2025 · Google
Let’s talk.
Tell us what you’re dealing with. We’ll get back to you within one business day. No pressure, no sales pitch. Just a straight conversation about where your IT stands and whether our managed IT services are the right fit for your business.
Or call us:
(704) 333-0404
Serving 27 cities across the Carolinas
North Carolina
- Albemarle
- Charlotte
- Concord
- Cornelius
- Gastonia
- Greensboro
- Hickory
- Huntersville
- Kannapolis
- Lexington
- Matthews
- Monroe
- Mooresville
- Newton
- Salisbury
- Shelby
- Statesville
- Waxhaw
- Winston-Salem
South Carolina
- Chester
- Columbia
- Fort Mill
- Gaffney
- Lancaster
- Rock Hill
- Spartanburg
- York